SKY Telecom Usage Policy
FAIR USE POLICY
If you subscribe to a Product that does not have a Usage Cap, our Fair Use Policy will apply to you and anybody that you allow to use SKY Telephony and Broadband Products.
SKY is committed to ensuring that our telephone systems & network and SKY Broadband are fast, reliable and great value for all of our customers. Our Fair Use Policy is designed to help us keep that promise to you.
The bandwidth that is available on our network is shared by all customers that are active on the network at a particular point in time. SKY relies on our users being fair and considerate of others in their broadband usage. If one person takes up too much or all the bandwidth, this results in a loss of service quality and speed for other users, and in some cases where one customer’s usage is excessive in the extreme, this can have a long-lasting detrimental effect on the rest of our users and the SKY Network. If your use of SKY Broadband becomes consistently excessive and has an adverse impact on the SKY Network and/or other users, our Fair Use Policy enables us to intervene.
Our aim is to provide a fair broadband service to all our customers. Therefore, we think to impose an actual figure on what we consider to be “excessive” use is not necessarily helpful and may penalise users unfairly. What is deemed excessive will be determined by a number of factors including (but not limited to) the length of time which your excessive usage continues for, as well as the amount of bandwidth being used.
ACCEPTABLE USE POLICY
Irrespective of which Product you have subscribed to, our Acceptable Use Policy will apply to you and those who you allow to use SKY Broadband. SKY Broadband and the SKY Network may only be used for lawful purposes in accordance with all laws, statutes and regulations in force from time to time in Malta ("Laws").
- You may not use SKY Broadband and/or the SKY Network to send, receive, store, distribute, transmit, post, upload or download any materials or data which: violates any Law;
- is defamatory, offensive, abusive, indecent, obscene, or constitutes harassment;
- is or may be harmful to minors;
- promotes or encourages illegal or socially unacceptable or irresponsible behaviour;
- is in breach of any third party rights (including any third party intellectual property rights);
- has any fraudulent purpose or effect or involves you impersonating another person or otherwise misrepresenting yourself as the source of any communication; or
- damages or may damage our name and/or reputation or the name and/or reputation of our sub-contractors or agents.
Last Updated: October 2008
